The Appeal of Adobe InDesign
Have you ever told a project manager that the instructions he plans on releasing with an application — instructions written by an intern who is here for a three-month stint — are complete junk and that...
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Chrysler Drops Long Car Manuals in Favor of Short Guides + Video
Chrysler moved their car manuals from the traditional thick paper manual to a shorter format accompanied by a DVD. Chrysler says the switch will not only save 20,000 trees a year, the videos on the...
View ArticleThe Seven Deadly Sins of Blogging: Sin #3, Being Boring
Being boring is sin #3 in my list of the seven deadly sins (other sins include being fake, irrelevant, unreadable, irresponsible, unfindable, and inattentive). Perhaps a more tactful way of saying...
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3. Avoiding a Sense of Rambling
A while ago I was gathering feedback on different tech comm deliverables. I asked a user if she preferred videos or written material when learning software. I thought she would immediately say...
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Simplicity in a 550 page manual?
One of my readers, Shweta, asks the following question: I am a Technical Communicator working in a software services company in India. I have been reading your posts daily from a long time now. I am...
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Give the Perfect Gift this Season: A Laminated Quick Reference Guide
Quick Reference Guides as Christmas Gifts I was surprised and mildly pleased this weekend to see my sister-in-law Karin give a quick reference guide or “cheat sheet,” as she called it, to her grandma...
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Why Long Topics Are Better for the User
table.special { border-width: 1px; border-spacing: 2px; border-style: outset; border-color: gray; border-collapse: collapse; margin-bottom:10px; } table.special th { border-width: 1px; padding: 5px;...
View ArticleThe Appeal of Adobe InDesign
Have you ever told a project manager that the instructions he plans on releasing with an application — instructions written by an intern who is here for a three-month stint — are complete junk and that...
View ArticleClik here to view.
Chrysler Drops Long Car Manuals in Favor of Short Guides + Video
Chrysler moved their car manuals from the traditional thick paper manual to a shorter format accompanied by a DVD. Chrysler says the switch will not only save 20,000 trees a year, the videos on the...
View ArticleBeing boring (Sins of blogging)
Being boring is sin #3 in my list of the seven deadly sins (other sins include being fake, irrelevant, unreadable, irresponsible, unfindable, and inattentive). Perhaps a more tactful way of saying...
View ArticleClik here to view.
Avoiding a sense of rambling (Voiceover)
A while ago I was gathering feedback on different tech comm deliverables. I asked a user if she preferred videos or written material when learning software. I thought she would immediately say...
View ArticleClik here to view.
Simplicity in a 550 page manual?
One of my readers, Shweta, asks the following question: I am a Technical Communicator working in a software services company in India. I have been reading your posts daily from a long time now. I am...
View ArticleClik here to view.
Give the Perfect Gift this Season: A Laminated Quick Reference Guide
Quick Reference Guides as Christmas Gifts I was surprised and mildly pleased this weekend to see my sister-in-law Karin give a quick reference guide or “cheat sheet,” as she called it, to her grandma...
View ArticleClik here to view.
Why Long Topics Are Better for the User
table.special { border-width: 1px; border-spacing: 2px; border-style: outset; border-color: gray; border-collapse: collapse; margin-bottom:10px; } table.special th { border-width: 1px; padding: 5px;...
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